The belief that the construction industry lags in adopting modern technology no longer holds true. The engineering and construction sectors have demonstrated remarkable resilience and adaptability, driven by their embrace of construction technologies and a focus on sustainable growth. This progress has enabled the industry to implement ambitious innovations, positioning it as a leader in modernizing processes and meeting global demands.
Demand for innovative solutions has become the new norm, reshaping the construction industry in profound ways. One key driver is the widespread adoption of Building Information Modeling, which is now mandated as a standard in several countries, revolutionizing how construction managers and personnel approach projects. For instance, the UK’s ISO 19650 standard exemplifies this shift. Moreover, advancements in BIM, expanding from 3D to 8D models, combined with digital tools like virtual reality and augmented reality, have made these technologies more accessible and affordable for construction companies of all sizes.
Construction Market Overview
The construction market continues to evolve, shaped by rapid advancements in construction technologies, changing global priorities, and economic fluctuations. The construction industry in 2024 showcases a dynamic landscape fueled by technological innovation, sustainable construction practices, and significant investments in infrastructure and energy sectors. Key factors influencing this growth include modern construction methods, legislative support for innovation, and the widespread adoption of construction software.
Advancements in construction technology are driving global growth, with the market projected to expand by $8 trillion by 2030. Tools like BIM, IoT, and AI enable smarter, more efficient practices. China, the U.S., and India lead this surge, with construction output expected to rise 85% to $15.5 trillion by 2030, powered by technology-driven innovation and sustainability efforts.
The integration of construction technology and software spans all project stages, from initiation to completion. Construction companies increasingly rely on digital tools for project management activities such as scheduling, planning, estimating, and design. These innovations empower construction professionals to enhance collaboration, improve efficiency, and meet the demands of complex construction projects in an ever-growing construction industry.
Another new study – Global Construction 2030 – forecasts that the volume of construction output will grow by 85 percent to $15.5 trillion worldwide by 2030, also showing China, the U.S. and India leading the way and accounting for 57 percent of all global growth.
The implementation of construction software and innovative construction technologies covers all construction stages, from project initiation to the on-site activities and the complementation stage.
Construction software is mostly used by AEC (architecture, engineering, and construction) personnel for project management activities such as scheduling, planning, estimating, design, facility management and more.
11 New Construction Technologies
Project Management Software
Modern project management software has become a cornerstone of efficient operations for construction companies. These platforms incorporate advanced features like AI-driven analytics for resource planning, real-time data integration from IoT devices, and collaboration tools to keep construction professionals informed. Integration with other construction technologies, such as BIM, ensures seamless scheduling, tracking, and communication, reducing delays in construction projects. For construction managers, these tools are essential for staying ahead in a competitive construction industry.
Virtual and Augmented Reality
Virtual and Augmented Reality remain transformative technologies in the construction industry, offering advanced visualizations and enhancing collaboration. As the industry continues its rapid growth toward a projected $8 trillion global market by 2030, the adoption of VR/AR is becoming increasingly significant in construction projects. In 2024, these technologies are widely used for remote site inspections, immersive design walkthroughs, and real-time safety training, enabling construction professionals and construction managers to identify issues early and optimize processes.
Beyond visualizations, VR/AR enhances teamwork by enabling real-time communication and collaboration across dispersed teams. By integrating VR/AR into complex construction projects, construction companies achieve improved accuracy, reduced errors, and significant cost savings, aligning with the ongoing push for efficiency and innovation.
Generative AI
Generative AI is transforming the construction industry by streamlining design processes and enabling smarter, data-driven decision-making. Architects and engineers leverage this technology to produce multiple design iterations, optimize material usage, and simulate environmental impacts, delivering more efficient and sustainable results. Beyond design, generative AI enhances construction project planning by integrating predictive analytics, helping teams identify potential risks, improve workflows, and minimize delays. Its ability to merge innovation with practicality makes it a cornerstone of modern construction technology.
Drones
Drones are reshaping construction technology by providing advanced tools for site management, safety, and data collection. In 2024, drones equipped with AI and machine learning deliver real-time aerial imagery, 3D LiDAR scans, and thermal imaging, giving construction managers the ability to monitor progress, perform detailed inspections, and spot potential issues with exceptional precision. Their integration with BIM platforms, particularly through ScantoBIM technology, allows seamless data sharing to support quicker decision-making. Drones are also being utilized to transport materials to remote or hard-to-reach areas and conduct safety assessments in hazardous locations, improving both efficiency and safety across construction projects.
Construction Robotics and Automation
The adoption of robotics and automation in the construction industry is transforming how construction companies execute complex construction projects. Autonomous machinery, such as bricklaying robots and 3D printing systems, accelerates construction projects while maintaining precision. Automated systems for tasks like excavation, welding, and demolition reduce human error and improve safety in hazardous environments. By addressing labor shortages, these technologies help construction managers and construction professionals improve productivity and reduce costs.
Blockchain Technology
In 2024 and beyond, the Architecture, Engineering, and Construction (AEC) industry is poised to enhance cost management and procurement strategies through the adoption of blockchain technology. Blockchain serves as a decentralized digital ledger, securely recording transactions and milestones across construction projects. Each "block" represents a distinct transaction, forming an immutable chain that ensures data integrity and transparency. This decentralized approach enhances security and is adaptable to projects of any size, offering a robust solution for managing complex construction processes.
Digital Twin
Digital Twin technology is revolutionizing the AEC industry by addressing operational management challenges through intelligent, multidimensional digital models. By 2025, Digital Twins are expected to be fully integrated into construction projects, enabling professionals to simulate, monitor, and optimize building performance using real-time data and AI-powered insights. This integration allows for the prediction and prevention of operational issues, as well as the analysis of occupant behaviors and space utilization to enhance energy efficiency and maintenance planning. As adoption grows, construction companies are delivering smarter, more efficient buildings, redefining industry standards.
Create high-end software solutions for your company with Intellectsoft
Among the newest construction technology in the AEC industry is the 3D laser scanner. Its interoperability and modifications each year make it a consistently fresh innovation. It’s known for its ability to scan and analyse real-world objects. It has been deployed for on-site surveying, mapping, project inspection, safety and many other tasks in construction. Its accuracy makes construction planning easy with significant cost savings.
4D Simulation
4D simulations are revolutionizing construction technology by combining 3D modeling with time-based project scheduling to create dynamic, visual timelines. This powerful tool helps construction managers foresee bottlenecks, streamline workflows, and stay ahead of potential delays. 4D simulations have become more widely adopted, benefiting projects ranging from large-scale infrastructure to residential developments. Teams can simulate construction sequences, test alternatives, and resolve conflicts before they arise, enhancing collaboration among stakeholders. Additionally, 4D simulations support sustainability efforts by optimizing resource use and reducing waste, aligning with the industry's focus on efficient, eco-friendly practices.
Building Information Modelling
BIM has evolved into Digital Information Management (DIM), extending its role beyond design to manage the full lifecycle of construction projects. DIM integrates real-time data, IoT connectivity, and cloud-based tools, enabling construction managers and construction professionals to optimize resource allocation, prevent delays, and improve decision-making. This evolution enhances collaboration and efficiency, particularly in complex construction projects.
DIM also integrates with other construction technologies, such as drones and IoT sensors, to monitor structural health and energy efficiency in real time. By simulating energy performance and reducing material waste, DIM supports sustainability efforts and helps construction companies meet green standards. For construction managers, DIM represents a key advancement in tackling the demands of the modern construction industry.
3D Printing
3D printing in the construction industry has seen remarkable advancements, particularly in 3D concrete printing. This technology is no longer limited to small-scale prototypes - it is now being used to construct multi-story buildings, bridges, and other complex construction projects. The ability to print intricate structures directly on-site minimizes waste, reduces timelines for construction projects, and supports sustainable practices. Construction companies also benefit from greater design flexibility, enabling construction professionals to deliver innovative solutions to clients.
Data Analytics in Construction Technology
In 2024, data analytics has become a cornerstone of construction technology, driving smarter decision-making and enhancing project efficiency. By leveraging the vast amounts of data generated during construction projects, companies can predict potential delays, optimize resource management, and improve overall outcomes. Advanced predictive analytics powered by AI and machine learning enables teams to anticipate challenges and proactively address risks, ensuring smoother project execution.
Real-time analytics tools are revolutionizing on-site operations by delivering immediate insights into productivity, safety, and resource usage. IoT sensors and connected devices collect valuable data, helping construction managers make informed decisions in real-time. This not only minimizes inefficiencies but also keeps construction projects on schedule and within budget, meeting the demands of today’s fast-paced industry.
The integration of data analytics with construction technologies like BIM is unlocking unparalleled opportunities for optimization. By combining these tools, teams can streamline workflows, reduce material waste, and enhance collaboration across all stages of construction projects. This synergy supports the growing demand for sustainable and innovative solutions, setting new benchmarks for efficiency in the construction sector.
The impact of data analytics on construction technology is clear. A 2024 Deloitte report noted $2 trillion in construction spending, with a significant portion attributed to data-driven innovations. Additionally, an RICS survey revealed that 34% of companies saw increased productivity last year, with 44% expecting further gains. As construction continues to evolve, data analytics is proving essential for staying competitive and delivering successful construction projects.
How to Invest in Construction Software Development Wisely
The rise of new technologies in the construction industry results from technological evolution. Despite these evolutions, there are still challenges in fully implementing digital norms in construction.
The development of construction software, a huge aspect of the industry, has high demand but less turn-up rate and quality services. This has led to the birth ofIntellectsoft. If you’ve never heard of Intellectsoft, now you do. We are a software development partner for businesses worldwide.
With over a decade of experience and thousands of completed projects, we have put companies into the world market. Regardless of size and industry, our commitment has helped enterprises accelerate the adoption of new technologies and untangle complex issues that always emerge during digital evolution.
For construction companies, we have offered construction software development and are ready to offer more solutions that address technology trends. Our scope of services covers the arrangement of digital transformation webinars for beginners and professionals in the construction industry. All the solutions and supplementary information regarding our service and software development are provided in this article.
Construction site technologies are the modern innovative tools or software applied to construction projects on-site and offsite, modernizing the processes. They include semi-automated and automated construction equipment.
What are the examples of technologies in construction?
In today’s world, technologies in construction go far beyond software and include semi-automated and automated construction equipment. In general, examples of new construction technologies are BIM, drones, modular construction, AI, Digital Twins, blockchain technology, virtual and augmented reality, 4D simulations, 3D printing and more.
What is the role of software in construction site technology?
Software in construction site technology is known for its impact on the construction process The use in engineering industries has helped in many ways, including:
Simplifying construction tasks and saving time
Increasing profit with less risk
Integration with powerful planning and scheduling tools
Integration with simple and swift accounting tools
Reducing inefficiency
Using the power of automation to streamline important processes
Is BIM a construction site technology software?
NO! BIM is not software. Rather, it is a central process enabler for modern architecture, engineering and construction (AEC). With BIM technology, each process is enabled by different software. BIM software enabling its interoperability in 2022 includes Revit, Navisworks, Tekla, BIM Collab, Plannerly and Autodesk BIM 360.
The hospitality industry depends a lot on keeping customers happy, but it’s getting harder to attract and keep them. The pandemic hit this industry hard, and now market competition is tougher than ever, with competitive offerings swaying customers. Hospitality businesses are willing to spend big to win customers back. The main questions for many are: how can we stay ahead of the competition, keep our customers, and increase revenue? Keep reading—we’ve got some answers.
Customers today have so many options that getting their attention is a real challenge. It’s not easy to make them choose your business over others. What worked 10 years ago doesn’t work the same way now. Back then, people often chose businesses based on reputation. But with new types of businesses (boutique hotels, craft cafes) popping up or big enterprises getting a new strategy, expectations have changed. The good news is these businesses have shown what works: great customer service. They focus on personalizing the experience, making things easy for customers, offering loyalty programs, and using smart technology.
In this article, we’ll explore these tech strategies and show you how they can help your business grow, and double the revenue. Keep reading to learn more!
The Importance of Customer Satisfaction in the Hospitality Industry
Customer satisfaction, which equals exceptional customer experience, is the backbone of the hospitality industry. It plays a central role in driving revenue and loyalty, as satisfied customers are more likely to return and recommend a hotel, restaurant, or other hospitality business to others. In fact, a study by the Harvard Business Review found that a 1% increase in customer satisfaction can lead to a 0.5% increase in revenue. Moreover, loyal customers are more likely to forgive mistakes and continue doing business with a company, even if they experience a negative encounter.
Let's quickly review the challenges the hospitality industry is facing right now so we can move on to the solutions and our case studies.
Challenges in Hospitality
As businesses navigate the changes in the hospitality industry, there are some key areas where a little improvement can go a long way. From improving customer service to embracing digital transformation and tackling labor shortages, we’ll take a closer look at today’s biggest challenges—and, more importantly, how technology can step in to help. Let’s get started!
Poor Customer Service
Even with strong and high-quality business offerings, poor customer service can drive potential customers and existing customers away. Common issues include:
Long wait times in customer service queues (it is worth remembering that our attention spans 8 seconds, and we live in a very busy world, so quick and efficient responses are more important than ever.)
Poorly trained customer service representatives
Lack of follow-up
Services not being done properly or quickly
Recall issues that require multiple service calls
These problems can frustrate customers. But, at Intellectsoft, we believe that the right approach, combined with technology, can address them effectively.
Digital Transformation Gaps
Approximately 50% of hotels are adopting new technologies, with 43% automating repetitive tasks and 39% upgrading existing systems. Source: workstaff.app
While many businesses are adopting digital solutions, some still struggle with outdated systems and fragmented data. Legacy companies often face chaos when trying to manage their data and create new systems or add features.
Some of the recent examples include clients coming to us to create AI solutions for their services while their data simply was not ready for the advanced tasks. We advise stepping back, communicating with a company objective, and working on keeping the data clean (centralized, structured, and segmented).
When we’re asked to create advanced systems using AI, we always emphasize the importance of organized data. To train AI and build such complicated systems that truly work, you need to start from the very beginning—collecting, storing, centralizing, and organizing it. We encourage our clients to align all departments to work internally on the data so we can create a unified digital system that delivers personalized experiences.
If you’re unsure where to start with your data, we can help. Collecting feedback at various touchpoints along the customer journey is crucial for gaining insights into customer satisfaction and loyalty. Book an IT consultation with us, and our experts will guide you in mapping out a path to get more from your data and build a system that works for your business and team.
Reskilling Staff
The pandemic hit hard in early 2020, especially for the hospitality and travel industries. Even five years later, many businesses are still feeling the impact. Recruiting and retaining skilled staff has become a major challenge post-pandemic.
Reskilling to address technology’s impact is of utmost importance, as about 40% of hotel General Managers place it among their top three workforce challenges.
We strongly believe that adopting the right technology can help. For example, creating an app to train your staff not only saves time but also ensures consistency in learning. AI assistants can also work alongside your team, helping with tasks like recruitment (providing industry insights, crafting emails) and staff training. Imagine having an app dedicated to making your team’s work easier and more efficient!
How Technology Tackles These Challenges and Supports a Customer-Centric Hospitality Culture
Automation, AI, and similar technologies may threaten many. However, the debate about replacing humans isn’t about that—it’s about cooperation and working hand in hand with technology to achieve the highest standards and establish brand-new “golden standards.” Technology is here to assist staff in listening to and collecting customer insights from data.
Let’s review some of our cases to see examples of how technology helps improve customer experience and supports customer service.
Examples of Intellectsoft projects
Property management systems (PMS)
We created a web platform and mobile app that makes managing daily tasks easier and offers extra services to improve residents’ experience. It gives a clear overview of daily activities and helps with managing units and users. Residents can easily book amenities, submit service requests, and report incidents. The platform also includes features for equipment management, key instructions, workflows, and custom permissions. This makes it easier for staff to stay on top of equipment and ensure residents have all the information they need. Plus, tools like announcements, quick votes, a forum, and a community calendar help build a connected and engaged community.
Guest Experience Management App
Our next app helped our client improve their guest experience by replacing printed marketing materials and the need for phone calls with a smart solution. Now, guests can easily order in-room dining, make reservations, and interact with staff— through a simple tablet in their room. The solution includes three parts: a custom in-room tablet with a variety of services, an admin panel for hotel staff and service providers, and a backend system that connects everything together. This approach makes things easier for guests and staff, improving both convenience and efficiency.
Existing Customers First: Building Loyalty with Personalized Touchpoints
Keeping existing customers is not just a strategy; it’s well-known that retaining existing customers is more cost-effective than acquiring new ones. In fact, research shows that it costs five times more to acquire a new customer than to retain an existing one. KPMG named customer retention as the number one revenue driver for the company.
Moreover, a 5% increase in customer retention can lead to a 25% to 95% increase in profits, showing the significant impact loyal customers can have on a business’s bottom line. Retention strategies, like personalized experiences and loyalty programs, can foster long-term relationships and generate recurring revenue, ultimately making them an invaluable part of any business model.
Personalization: How Technology Can Help?
Everyone loves to feel special—it’s part of being human. In hospitality, personalization has evolved from being a luxury to an essential standard. With the right technology to manage your data effectively, you can deliver those “wow” moments that guests won’t forget.
More than half of hotel chains are already using personalization features on their websites, booking platforms, and apps, and another 39% are planning to follow suit soon. They’re tailoring experiences to fit guest preferences perfectly.
Source: Deloitte
How does technology make it happen?
CRM Systems: They help you keep track of guest preferences, booking history, and special requests so you can offer services tailored just for them.
Loyalty Programs: Personalized rewards and offers show your guests that you value them, keeping them coming back for more.
AI Personalization: AI analyzes guest data to predict what they’ll love (from room upgrades to local recommendations) before they even ask.
IoT Gadgets: Smart room features like voice-activated assistants, or temperature controls adjust to your guests’ preferences, making their stay more comfortable.
With tech-powered personalization, you’re building loyalty and maximizing the lifetime value of every customer.
Our Case Study: Smart Hotel Management & Loyalty Program
For one of our clients, we created a smart room solution, complete with a custom IoT system. Guests can use a mobile app to control services, explore amenities, and find resort information-- with a special touch to their suite type. For the client’s entertainment business, we improved their legacy software by running a full IT and code check, fixing issues, and making the system better for customers.
Along with that, we developed a mobile app for the loyalty program, allowing businesses to effortlessly reward their customers and keep them engaged with exclusive benefits.
Our solutions not only helped the client with special experiences for guests; it also improved operations, cutting costs by eliminating inefficiencies. Here's what our experts shared:
"We transitioned away from ESB (Enterprise Service Bus) systems, which previously cost millions, and replaced them with more efficient, self-managed solutions. Similarly, we’ve implemented Device Farms that improved operations and saved resources."
Leveraging Software to Increase Upsell Opportunities
Here are some examples of tech tactics that will help your team sell more and introduce new offerings to existing customers, improve overall efficiency leaving your team grateful:
Dynamic Pricing Algorithms
For finance and marketing teams, manually calculating pricing by segment to introduce your clients can be incredibly challenging. AI-powered tools can strongly optimize these strategies by analyzing your database in detail.
Upselling via Apps
Boosting revenue in the hospitality business often comes down to personalized experiences. Imagine this: a guest books a room, and then your app suggests a spa package or a room upgrade at just the right moment. Later, it nudges them to book a dinner reservation or a guided tour designed to their preferences. With apps offering these personalized recommendations during and after bookings, you’re not just increasing your revenue per guest but also skyrocketing their experience. And you do it in a sustainable way, not by speculating, but by offering what your customers desire based on their previous experiences. It’s a win-win: seamless, helpful, and far from pushy.
Inventory and Resource Management Software
Making every resource count in your hospitality business is key. Inventory and resource management software allows you to effortlessly track everything from linens to room availability, ensuring nothing goes to waste. Having real-time insights to reduce overstock, avoid shortages, and optimize operations assists sustainably keep everything under control and know what you need to focus more. It helps maximize room occupancy by aligning bookings with available resources, ensuring every room and item is used effectively. This approach leads to smarter management, better guest experiences, and a noticeable boost to your bottom line.
Adopting these strategies not only optimizes your operations but also drives business growth. Ready to discover how technology can elevate your goals? We’re here to create a tailored solution for you.
Steps For Implementing a Customer Service Technology Solution
Improving customer service in hospitality doesn’t have to be a daunting task. With the right technology, you can smooth the path of your operations, speed up response times, and elevate the overall guest experience. Here’s where you can make it happen:
1. Understand Your Needs
Start by identifying the challenges your business is facing. Are you struggling to manage high volumes of inquiries, track customer feedback, or personalize the guest experience? Pinpointing your needs will guide you to the best solutions.
2. Pick the Right Tools
Choose technology that aligns with your goals. Look for solutions that are scalable, easy to use, and integrate effortlessly with your current systems. Options like CRM software, live chat tools, or a guest experience app can make a difference.
3. Equip Your Team
Technology is only as effective as the people using it. Train your staff to make the most of the new tools, so they can deliver exceptional service and resolve issues quickly. Confident, well-equipped staff creates happy, loyal customers.
4. Keep Improving
Once implemented, monitor how well the solution works. Are response times improving? Are customers more satisfied? Regular evaluations will help you fine-tune your approach and keep things running harmoniously.
Some Tech Ideas for Hospitality Businesses
CRM Software: Manage customer interactions and preferences.
Guest Experience Apps: Delight guests with personalized experiences right at their fingertips.
Amenity Management Systems: Simplify operations for everything from room service to facility bookings.
Live Chat Tools: Offer instant support and answers.
Social Media Management Tools: Keep customer interactions engaging and organized.
Integrating these strategies will not only improve your customer service but also deliver unforgettable customer satisfaction, loyalty, and, ultimately, your bottom line. Ready to take the next step? Book a consultation with our experts.
Conclusion
To wrap up everything we've discussed, customer satisfaction and experience are at the heart of hospitality. Retaining customers is more than just keeping them around—building strong, long-lasting relationships and consistently meeting their evolving needs. By understanding their pain points and offering personalized solutions, you can inspire loyalty and drive progress. With the right technology and continuous improvement, your business can stay ahead, let go of what no longer serves you, and keep growing.
At Intellectsoft, with over 17 years of experience in software development, our expert team is ready to help. We create everything from mobile apps to full-fledged portals and systems, leveraging the latest technologies like AI, Cloud, and Machine Learning. With deep experience in the hospitality industry, we’re here to craft personalized solutions that bring your business unforgettable customer experience and retain your valuable clients.
Ready to double your revenue and level up your customer retention strategy with personalized technology? Contact our experts, and we look forward to working hand in hand with you to build or revitalize the perfect app or system for you.
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