When it comes to practical software development questions, it’s hard to find the right answers in Google immediately. Usually, the most useful tips are hidden in the bits of information from Quora, forums, or unreadable articles.
Actually, distinguishing between Redis and MongoDB is exactly the same case. But the problem is solved here. Read this overview to fill the informational vacuum on this topic!
Redis vs MongoDB: Introduction to the topic
For those who never heard these two words before, Redis and MongoDB are two NoSQL databases. Logically, being the two types under the same class, they have both structural similarities and differences. But what exactly they are?
In terms of similarities, Redis and MongoDB are common in these areas:
The release year: 2009
The license type: Open Source
Compatibility with several operating systems: Windows, Linux, and OS X
Need the same amount of time to build sophisticated requests for data processing
But of course, they are also different – in their original model, basically.
Redis works within memory and serves as a compositional element of a software system. There, you can find it as a database, cache, or message broker. This simplest management system works with pairs of keys and values, making the process similar to working with a dictionary.
In its turn, MongoDB is a document store. This format makes it autonomous enough to work as a cloud technology or a part of self-service infrastructure. It is not fixed by the single scheme requirement but uses internal notations.
So, what’s the basis of the dissimilarity between two databases?
Because of the different original model basis, there were times when Redis and MongoDB were simply incomparable. But recently, s search engine became a secondary database model for both Redis and MongoDB. And this modification (titled Percona Memory Engine) made it possible to compare Redis vs MongoDB as equals.
Simply put, Redis is generally known by high performance, while MongoDB is more efficient in terms of API used. But of course, there are more details and practical applications to know for sure how to choose a database. Let’s check how they differ in terms of speed, performance, configuration, and other processing criteria.
Advantages of Redis
One the one hand, Redis framework is the in-memory database useful for cache, message brokering, and the development tasks that require outstanding performance.
Here are the details:
Redis is an excellent choice for caching. With it, you can build sophisticated data structures and get access to multiple options to store and query information.
The installation process is simple, and the database is easy to maintain.
The system is persistent. Even though the database copes with heavy loads of information, the clear key-value structure protects it from hassles.
Redis framework is the top pick for “hot data,” or the information you need to process fast. In this case, it’s able to process up to 1GB at once.
It has an effective message transport system that is easily replicated on various machines within one cluster.
Disadvantages of Redis
Of course, Redis also has some shortcomings you should be aware of. In fact, all of them are related to the in-memory structure of this database.
Here are these structural elements Redis lacks:
It doesn’t maintain encryption on the wire.
Redis sticks to its principle of mandatory storage to all the data.
There is no basis to divide roles and responsibilities within the database (frequently referred to as “role-based account control”).
Since the information is stored is separate structural units that are connected in pairs, it’s hard to provide the deliberate clustering.
It’s hard to connect Redis to massive cloud databases in big organizations. Also, if you want to scale it, you have no choice but to create several interlinked Redis databases.
You can’t simply input data into Redis. This database requires your architectural skills to determine the saving and structuring of your information in advance.
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On another hand, MongoDB framework is frequently stored on the disk, being referred to as Persona memory storage engine. To function, it creates JSON interface for information. Also, to empower the performance of MongoDB, search engines are frequently connected to this database.
That’s the reason why MongoDB database has collected many advantages:
MongoDB effectively solves the issue of cost and speed for choosing an appropriate solution. Precisely, it offers several assumptions you can choose from.
It’s simple to understand and use, thanks to the user-friendly JSON format of representation.
MongoDB is the best choice for scaling because you can distribute it on various platforms.
All the basic functionality is in-built – including SSL, RBAC, and scale-out.
It enables playing with many features – including aggregations and map-reduce.
It saves your resources spent on extra learning and maintenance spending.
It’s a great choice for managing customer analytics and product catalogs. Empowered by a docker container, the database is effective while dealing with information system projects.
Disadvantages of MongoDB
In fact, MongoDB framework has disadvantages when you try to use it for tasks that are more complicated than simple prototyping. Also, there are some other nuances:
It’s ineffective for caching. To complete this development task, the very structure of MongoDB database is too chaotic. So, in any case of fast and straightforward processing, this framework has severe drawbacks.
It lacks persistence. MongoDB database doesn’t have a sustainable basis for coping with replicas still.
MongoDB can’t maintain elements for binding sustainably.
While scaling, you may experience problems with moving analytical and rich searching data.
Redis vs MongoDB: Speed
In the competition of Redis vs MongoDB, the latter is known for its high speed. Because MongoDB is simpler in use and structure, it doesn’t require much and can be fast. On the contrary, the presence of fragmented elements in the internal structure of Redis forces it to take more time for processing.
Redis vs MongoDB: Performance
Both databases are compute-bound. However, Redis manages to perform the same quality on one core, while MongoDB uses multiple cores to succeed. In practice, your Redis database can fly as fast as your cache!
Everything has its price, though – and Redis framework pays for its outstanding performance by using much more RAM for storage purposes.
Redis vs MongoDB: Configuration
Based on YCSB measurement tests, the comparison of Redis and MongoDB also revealed the better performance of Redis.
Conclusion: How to choose between Redis and MongoDB?
And as a final titbit, here are the most useful insights from user experience for you to choose between Redis and MongoDB:
Revise the level of your development team before making a choice. For the beginners, the simplicity of MongoDB turns it into the top pick. But if you need the full functionality of a database and can dedicate extra time to learn how to master it, go for Redis.
Determine the deadline for the development task. Usually, Redis takes more time to create the internal structure of queries and customize their types. On the contrary, MongoDB uses one structure and enables finishing the development task faster.
Measure the complexity of the development task. MongoDB is a classic database that is better for simple work and prototyping. Also, it’s useful for Junior software developers or the teams that work in startups or during Hackathons. In its turn, Redis is more innovative, complex, and flexible. It needs more time to master – but in return, you gain a deeper knowledge and the wider horizon of development opportunities in return.
Check how much you know about the project. If you don’t know everything, go for MongoDB. This database uses prescribed schema (through the app), so you don’t need to input everything manually. But if you choose Redis, be ready to explicitly define how you want to store information to use this database comfortably.
In sum, many developers go for MongoDB, thanks to its speed, effectiveness, and elegance. After the introduction of Percona Memory Engine (which improved the performance characteristics of this database), their number even increased. At the same time, the novelty and flexibility of Redis makes a preferable choice for pro developers.
At the same time, you should always keep in mind that Redis and MongoDB are different as a bicycle and a car. In reality, the speed you want, the number of resources available, and the distance you need to complete are the real factors for selecting between these frameworks.
In the end, both Redis and MongoDB are good at coping with the task of data storage and maintenance.
The hospitality industry depends a lot on keeping customers happy, but it’s
getting harder to attract and keep them. The pandemic hit this industry hard, and now market competition is tougher
than ever, with competitive offerings swaying customers. Hospitality businesses are willing to spend big to win
customers back. The main questions for many are: how can we stay ahead of the competition, keep our customers, and
increase revenue? Keep reading—we’ve got some answers.
Customers today have so many options that
getting their attention is a real challenge. It’s not easy to make them choose your business over others. What
worked 10 years ago doesn’t work the same way now. Back then, people often chose businesses based on reputation. But
with new types of businesses (boutique hotels, craft cafes) popping up or big enterprises getting a new strategy,
expectations have changed. The good news is these businesses have shown what works: great customer
service. They focus on personalizing the experience, making things easy for customers, offering loyalty
programs, and using smart technology.
In this article, we’ll explore these tech strategies and show you how
they can help your business grow, and double the revenue. Keep reading to learn more!
The Importance of Customer Satisfaction
in the Hospitality Industry
Customer satisfaction, which equals exceptional customer experience, is the
backbone of the hospitality industry. It plays a central role in driving revenue and loyalty, as satisfied customers
are more likely to return and recommend a hotel, restaurant, or other hospitality business to others. In fact, a
study by the Harvard Business Review found that a 1% increase in customer satisfaction can lead to a 0.5% increase
in revenue. Moreover, loyal customers are more likely to forgive mistakes and continue doing business with a
company, even if they experience a negative encounter.
Let's quickly review the challenges the hospitality
industry is facing right now so we can move on to the solutions and our case studies.
Challenges in Hospitality
As businesses navigate the changes in the
hospitality industry, there are some key areas where a little improvement can go a long way. From improving customer
service to embracing digital transformation and tackling labor shortages, we’ll take a closer look at today’s
biggest challenges—and, more importantly, how technology can step in to help. Let’s get started!
Poor
Customer Service
Even with strong and high-quality business offerings, poor customer service can
drive potential customers and existing customers away. Common issues include:
Long wait times in customer service queues (it is worth remembering that our attention spans 8 seconds, and we
live in a very busy world, so quick and efficient responses are more important than ever.)
Poorly trained customer service representatives
Lack of follow-up
Services not being done properly or quickly
Recall issues that require multiple service calls
These problems can frustrate customers. But, at Intellectsoft, we believe that the right approach, combined with
technology, can address them effectively.
Digital Transformation Gaps
Approximately 50% of hotels are adopting new technologies, with 43% automating repetitive tasks and 39%
upgrading existing systems. Source: workstaff.app
While many businesses are adopting digital solutions, some
still struggle with outdated systems and fragmented data. Legacy companies often face chaos when trying to manage
their data and create new systems or add features.
Some of the recent examples include clients coming to us to
create AI solutions for their services
while their data simply was not ready for the advanced tasks. We advise stepping back, communicating with a company
objective, and working on keeping the data clean (centralized, structured, and segmented).
When
we’re asked to create advanced systems using AI, we always emphasize the importance of organized data. To train AI
and build such complicated systems that truly work, you need to start from the very beginning—collecting, storing,
centralizing, and organizing it. We encourage our clients to align all departments to work internally on the data so
we can create a unified digital system that delivers personalized experiences.
If you’re unsure where to start
with your data, we can help. Collecting feedback at various touchpoints along the customer journey is crucial for
gaining insights into customer satisfaction and loyalty. Book an IT consultation with us, and our experts will guide
you in mapping out a path to get more from your data and build a system that works for your business and team.
Reskilling Staff
The pandemic hit hard in early 2020, especially for the hospitality and
travel industries. Even five years later, many businesses are still feeling the impact. Recruiting and
retaining skilled staff has become a major challenge post-pandemic.
Reskilling to address technology’s impact is of utmost importance, as about 40% of hotel General Managers
place it among their top three workforce challenges.
We strongly believe that adopting the right technology can help. For example, creating an app to train your staff
not only saves time but also ensures consistency in learning. AI assistants can also work alongside your team,
helping with tasks like recruitment (providing industry insights, crafting emails) and staff training. Imagine
having an app dedicated to making your team’s work easier and more efficient!
How Technology
Tackles These Challenges and Supports a Customer-Centric Hospitality Culture
Automation, AI, and similar
technologies may threaten many. However, the debate about replacing humans isn’t about that—it’s about cooperation
and working hand in hand with technology to achieve the highest standards and establish brand-new “golden
standards.” Technology is here to assist staff in listening to and collecting customer insights from data.
Let’s review some of our cases to see examples of how technology helps improve customer experience and supports
customer service.
Examples of Intellectsoft projects
Property management systems
(PMS)
We created a web platform and mobile app that makes managing daily tasks easier and offers
extra services to improve residents’ experience. It gives a clear overview of daily activities and helps with
managing units and users. Residents can easily book amenities, submit service requests, and report incidents. The
platform also includes features for equipment management, key instructions, workflows, and custom permissions. This
makes it easier for staff to stay on top of equipment and ensure residents have all the information they need. Plus,
tools like announcements, quick votes, a forum, and a community calendar help build a connected and engaged
community.
Guest Experience Management App
Our next app helped our client improve their guest experience by replacing printed
marketing materials and the need for phone calls with a smart solution. Now, guests can easily order in-room dining,
make reservations, and interact with staff— through a simple tablet in their room. The solution includes three
parts: a custom in-room tablet with a variety of services, an admin panel for hotel staff and service providers, and
a backend system that connects everything together. This approach makes things easier for guests and staff,
improving both convenience and efficiency.
Existing Customers First: Building Loyalty with
Personalized Touchpoints
Keeping existing customers is not just a strategy; it’s well-known that
retaining existing customers is more cost-effective than acquiring new ones. In fact, research shows that it costs
five times more to acquire a new customer than to retain an existing one. KPMG named customer retention as the
number one revenue driver for the company.
Moreover, a 5% increase in customer retention can
lead to a 25% to 95% increase in profits, showing the significant impact loyal customers can have on a
business’s bottom line. Retention strategies, like personalized experiences and loyalty programs, can foster
long-term relationships and generate recurring revenue, ultimately making them an invaluable part of any business
model.
Personalization: How Technology Can Help?
Everyone loves to feel special—it’s
part of being human. In hospitality, personalization has evolved from being a luxury to an essential standard. With
the right technology to manage your data effectively, you can deliver those “wow” moments that guests won’t
forget.
More than half of hotel chains are already using personalization features on their websites, booking
platforms, and apps, and another 39% are planning to follow suit soon. They’re tailoring experiences to fit guest
preferences perfectly.
Source: Deloitte
How does
technology make it happen?
CRM Systems: They help you keep track of guest preferences, booking history, and special
requests so you can offer services tailored just for them.
Loyalty Programs: Personalized rewards and offers show your guests that you value them, keeping
them coming back for more.
AI Personalization: AI analyzes guest data to predict what they’ll love (from room upgrades to
local recommendations) before they even ask.
IoT Gadgets: Smart room features like voice-activated assistants, or temperature controls
adjust to your guests’ preferences, making their stay more comfortable.
With tech-powered personalization, you’re building loyalty and maximizing the lifetime value of every
customer.
Our Case Study: Smart Hotel Management & Loyalty Program
For one of our
clients, we created a smart room solution, complete with a custom IoT system. Guests can use a mobile app to
control services, explore amenities, and find resort information-- with a special touch to their suite type. For the
client’s entertainment business, we improved their legacy software by running a full IT and code check, fixing
issues, and making the system better for customers.
Along with that, we developed a mobile app for the loyalty
program, allowing businesses to effortlessly reward their customers and keep them engaged with exclusive
benefits.
Our solutions not only helped the client with special experiences for guests; it also improved
operations, cutting costs by eliminating inefficiencies. Here's what our experts shared:
"We
transitioned away from ESB (Enterprise Service
Bus) systems, which previously cost millions, and replaced them with more efficient, self-managed solutions.
Similarly, we’ve implemented Device Farms that improved operations
and saved resources."
Leveraging Software to
Increase Upsell Opportunities
Here are some examples of tech tactics that will help your team sell more and
introduce new offerings to existing customers, improve overall efficiency leaving your team grateful:
Dynamic Pricing Algorithms
For finance and marketing teams, manually calculating pricing by segment to
introduce your clients can be incredibly challenging. AI-powered tools can strongly optimize these strategies by
analyzing your database in detail.
Upselling via Apps
Boosting revenue in the
hospitality business often comes down to personalized experiences. Imagine this: a guest books a room, and then your
app suggests a spa package or a room upgrade at just the right moment. Later, it nudges them to book a dinner
reservation or a guided tour designed to their preferences. With apps offering these personalized recommendations
during and after bookings, you’re not just increasing your revenue per guest but also skyrocketing their experience.
And you do it in a sustainable way, not by speculating, but by offering what your customers desire based on their
previous experiences. It’s a win-win: seamless, helpful, and far from pushy.
Inventory and Resource
Management Software
Making every resource count in your hospitality business is key. Inventory and
resource management software allows you to effortlessly track everything from linens to room availability, ensuring
nothing goes to waste. Having real-time insights to reduce overstock, avoid shortages, and optimize operations
assists sustainably keep everything under control and know what you need to focus more. It helps maximize room
occupancy by aligning bookings with available resources, ensuring every room and item is used effectively. This
approach leads to smarter management, better guest experiences, and a noticeable boost to your bottom line.
Adopting these strategies not only optimizes your operations but also drives business growth. Ready to discover how
technology can elevate your goals? We’re here to create a tailored solution for you.
Steps For Implementing a Customer Service
Technology Solution
Improving customer service in hospitality doesn’t have to be a daunting task. With the
right technology, you can smooth the path of your operations, speed up response times, and elevate the overall guest
experience. Here’s where you can make it happen:
1. Understand Your Needs
Start by
identifying the challenges your business is facing. Are you struggling to manage high volumes of inquiries, track
customer feedback, or personalize the guest experience? Pinpointing your needs will guide you to the best
solutions.
2. Pick the Right Tools
Choose technology that aligns with your goals. Look
for solutions that are scalable, easy to use, and integrate effortlessly with your current systems. Options like CRM
software, live chat tools, or a guest experience app can make a difference.
3. Equip Your
Team
Technology is only as effective as the people using it. Train your staff to make the most of the
new tools, so they can deliver exceptional service and resolve issues quickly. Confident, well-equipped staff
creates happy, loyal customers.
4. Keep Improving
Once implemented, monitor how well
the solution works. Are response times improving? Are customers more satisfied? Regular evaluations will help you
fine-tune your approach and keep things running harmoniously.
Some Tech Ideas for Hospitality
Businesses
CRM Software: Manage customer interactions and preferences.
Guest Experience Apps: Delight guests with personalized experiences right at their fingertips.
Amenity Management Systems: Simplify operations for everything from room service to facility
bookings.
Live Chat Tools: Offer instant support and answers.
Social Media Management Tools: Keep customer interactions engaging and organized.
Integrating these strategies will not only improve your customer service but also deliver unforgettable customer
satisfaction, loyalty, and, ultimately, your bottom line. Ready to take the next step? Book a consultation with our
experts.
Conclusion
To wrap up everything we've discussed, customer satisfaction and
experience are at the heart of hospitality. Retaining customers is more than just keeping them around—building
strong, long-lasting relationships and consistently meeting their evolving needs. By understanding their pain points
and offering personalized solutions, you can inspire loyalty and drive progress. With the right technology and
continuous improvement, your business can stay ahead, let go of what no longer serves you, and keep growing.
At Intellectsoft, with over 17 years of experience in software
development, our expert team is ready to help. We create everything from mobile apps to full-fledged portals and
systems, leveraging the latest technologies like AI, Cloud, and Machine Learning. With deep experience in the
hospitality industry, we’re here to craft personalized solutions that bring your business unforgettable customer
experience and retain your valuable clients.
Ready to double your revenue and level up your customer retention
strategy with personalized technology? Contact our experts, and
we look forward to working hand in hand with you to build or revitalize the perfect app or system for you.
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