At present, e-prescribing software is considered to be one of the most popular and widely used technologies in the healthcare industry.
According to a recent report by Deloitte, over 75% of the GPs and practice nurses have tried or already implemented this digital solution in their daily practices.
And that’s not a surprise, since e-prescription software is the advanced solution targeted at minimizing medical errors in healthcare and upgrading the traditional prescription process to a new level.
E-prescribing or eRx software enables the prescription delivery from a doctor to the pharmacist, hospital administrator, or insurer accurately, quickly, and effortlessly.
In this article, we’ll uncover what e-prescription software is, its potential, benefits, and critical features that make it a must-use technology for the healthcare industry. Also, you’ll be able to discover the potential challenges while creating the eRx software and how to resolve them effectively.
What Is E-Prescribing Software?
The e-prescribing software is an easy-to-use yet customizable digital system that enables quick, simple, and effective drug prescribing.
Additionally, it assists in finding critical medical information about any kind of drugs, creating and sending the prescriptions in just a few clicks.
The main goal of this healthcare technology is to enhance the current prescription process that can help to minimize medication errors with the standalone software solution.
The electronic prescribing software has plenty of useful features targeted on a quick yet effective drug prescribing, that can be used on different devices anytime and from anywhere.
Meanwhile, the software agility allows its easy integration with the other popular healthcare systems, such as Electronic Health Records (EHR) or Electronic Medical Records (EMR) systems.
With the eRx software implementation, it’s possible to eliminate the causes of medication errors and reduce the spendings on their coverage. For instance, the US can save up on medication error spendings that now has reached $40 billion per year. Impressive, isn’t it?
Last but not least, there are lots of different types of e-prescription software depending on the scopes they’re used in. For instance, you can now meet this technology in the e-prescribing software for dentists, or else e-prescribing software for physicians, etc.
With the specific features of each field, this software offers a wide range of useful e-prescribing tools for effective yet quick drug orders.
The Main Advantages of E-Prescription Software
Having uncovered what e-prescribing software is, it’s essential to find out the major benefits this type of software can bring to your organization. Here, we will analyze the most critical advantages of the eRx software that can help improve your current business performance.
Enables the Paperless Prescription Management
Due to the system versatility and advanced performance, the e-prescribing software can significantly enhance the office workflow with digital data management.
It allows simplifying the paperwork, quickly accessing any drug information and patient’s electronic health records, effective medical data sharing, seamless integration with other systems, and more.
With all these tasks digitized and optimized, the healthcare providers can achieve much better performance and advanced management of the key workflow processes, and also enhance the quality of their medical services for patients as well.
Offers a Real-Time Prescription
It also enables reviewing the patient prescription history from Pharmacies and PBM/Payers in real-time, which means medical staff won’t spend tons of their time reviewing the paper archives.
Additionally, they can ensure they’ve covered all the critical patient information and prescribe the drugs that work best for their specific health condition.
Meanwhile, the medical staff gets full access to the integrated drug reference library, which minimizes the possibility of medication errors.
Increases Treatment Safety
One of the core advantages of using electronic prescription systems is their ability to decrease the errors that occurred as a result of handwriting illegibility and misinterpretation.
The patient is more secured from the medication errors by the real-time interaction checking with user-customizable alert levels.
For instance, the system can check the compatibility of different types of drugs, the possible allergies, and the drug’s impact on the existing diseases (if there are any)
With the drug reference libraries, the patients can get advanced information of the treatment process, including the details regarding:
general warnings
pregnancy
lactation
side effects
usage monographs
dosing monographs
compatibility with foods and more
All these advantages have proven the fact that electronic prescription software is an advanced solution that is important not only for healthcare organizations but for their patients as well. With this digital set of tools implemented, the medical institutions can minimize the possible medication issues and also enhance the quality of their services and their working performance as well.
What Are the Integral Features of E-Prescription Software?
Needless to say, the effective yet cost-efficient approach to implementing electronic prescription software in the healthcare organization is developing your own digital solution. However, the e-prescribing software cost is directly linked to the features you want to get with this technology.
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That is why the best practices of developing any type of medicare software recommend creating a list of all the must-have features of the electronic prescription systems.
This way you’ll ensure the effective spending of your investments and set up the clear requirements for developing your individual e-prescription software.
So, what features should you include when developing electronic prescription systems?
Electronic prescriptions sending. Make sure the software is connected with the nationwide prescription network so that you can immediately send the prescriptions to any pharmacies online.
The immediate e-send response from pharmacies. Reduce the time needed to ask for the drug availability and the locations where the patients can receive it.
Advanced drug search. Add the searching by name, nickname, generic, brand, Rx OTC, class, or any other common indications to enable quick yet effective drug ordering.
E-refill: A great feature that enables effortless review and immediate response to any of the refill requests (like one-click refills or one-click new Rx creation).
E-cancellation. E prescribing software for pharmacies should also send the order cancellations and updates.
Creating premade lists for each patient. Allows issuing the prescription in one just a click, thus minimizing the time needed for the drug prescribing.
Device-friendly interface. Make sure the e-prescription software is available for use on any device, including smartphones, tablets, laptops, desktops, and all major browsers to ensure the medical staff can effortlessly access the system using the most convenient methods.
Dosing calculator. A critical tool for a fast calculation of the drug dose based on the patient’s specific health characteristics like weight or diseases.
Digital solution to the non-electronic pharmacies. To increase the versatility of your system, including the conversion of the e-send prescriptions to fax or any other methods available (for instance, message, email, letter, or phone notification).
Intrahospital staff communication. Instead of paper-based systems, it’s more resource-effective to use digital communication when the medical staff needs consultation of other specialists when prescribing drugs for specific disease cases.
Clinical decision support. To make the most of the digital treatment recommendations, it’s important to implement rule-based or AI-based programs that can automatically warn medical staff about the specific health characteristics that can impact the drug prescription (like pregnancy, allergies, drug to drug or drug to food compatibility and more)
With these simple yet effective tools added to your electronic prescribing software, your organization will get a powerful solution for providing convenient, effective yet feature-rich services to patients.
Common Mistakes When Developing a Custom E-Prescription Software
Along with the key features to include in your electronic prescribing software, there are some critical mistakes developers should avoid following the HIPAA requirements.
In fact, even the incorrect data storage that lots of organizations manipulate to reduce the e-prescribing software cost can result in millions of dollars lost.
Here are the most common mistakes to keep in mind to prevent HIPAA rules violations:
Deleting or copying the electronic physical health information (ePHI) from a healthcare facility — this practice can easily result in medical data loss, and also is a serious violation of the law.
The inappropriate ePHI access control — the medical staff should operate only with the accessible data of their patients. This leads to a high possibility of a data breach, and the accidents of sharing private patient information with third parties.
Incorrect storage period of electronic healthcare records — though HIPAA doesn’t specify the exact time of the information storage, it’s still critical to take into consideration the local law requirements regarding the information storage to prevent violations.
The inability to obtain health information per patient’s request — the developers should enable the option of accessing their personal health data by patients. But also, mind the patient identification, since it can result in a serious HIPAA violation as well.
Vulnerability of the data storage — any storage media (no matter if it’s electronic or paper) must be protected 24/7, according to the HIPAA rules. That is why make sure to include the passwords or a biometric verification system in your e-prescribing software.
Conclusion
As you can see, electronic prescription software has already become an integral medical technology of healthcare organizations throughout the world.
By implementing the innovative healthcare IT solutions and software services, it is now possible to enhance the quality of the fundamental medicare services, improve the workflow of the healthcare institutions and enable performing the successful treatment processes which result in a better patient conversion.
Our top-rated developers know how essential it is to implement innovative technologies and the latest approaches for healthcare companies and their workforces. That is why we’re always researching for the best technologies that perfectly fit right to the specific needs and goals of each organization.
Are you looking for assistance in developing your next digital project?
Contact our experts right now to uncover the essential information about the eRx software, summarizing the e-prescribing software cost and how this technology can benefit your business today!
The hospitality industry depends a lot on keeping customers happy, but it’s getting harder to attract and keep them. The pandemic hit this industry hard, and now market competition is tougher than ever, with competitive offerings swaying customers. Hospitality businesses are willing to spend big to win customers back. The main questions for many are: how can we stay ahead of the competition, keep our customers, and increase revenue? Keep reading—we’ve got some answers.
Customers today have so many options that getting their attention is a real challenge. It’s not easy to make them choose your business over others. What worked 10 years ago doesn’t work the same way now. Back then, people often chose businesses based on reputation. But with new types of businesses (boutique hotels, craft cafes) popping up or big enterprises getting a new strategy, expectations have changed. The good news is these businesses have shown what works: great customer service. They focus on personalizing the experience, making things easy for customers, offering loyalty programs, and using smart technology.
In this article, we’ll explore these tech strategies and show you how they can help your business grow, and double the revenue. Keep reading to learn more!
The Importance of Customer Satisfaction in the Hospitality Industry
Customer satisfaction, which equals exceptional customer experience, is the backbone of the hospitality industry. It plays a central role in driving revenue and loyalty, as satisfied customers are more likely to return and recommend a hotel, restaurant, or other hospitality business to others. In fact, a study by the Harvard Business Review found that a 1% increase in customer satisfaction can lead to a 0.5% increase in revenue. Moreover, loyal customers are more likely to forgive mistakes and continue doing business with a company, even if they experience a negative encounter.
Let's quickly review the challenges the hospitality industry is facing right now so we can move on to the solutions and our case studies.
Challenges in Hospitality
As businesses navigate the changes in the hospitality industry, there are some key areas where a little improvement can go a long way. From improving customer service to embracing digital transformation and tackling labor shortages, we’ll take a closer look at today’s biggest challenges—and, more importantly, how technology can step in to help. Let’s get started!
Poor Customer Service
Even with strong and high-quality business offerings, poor customer service can drive potential customers and existing customers away. Common issues include:
Long wait times in customer service queues (it is worth remembering that our attention spans 8 seconds, and we live in a very busy world, so quick and efficient responses are more important than ever.)
Poorly trained customer service representatives
Lack of follow-up
Services not being done properly or quickly
Recall issues that require multiple service calls
These problems can frustrate customers. But, at Intellectsoft, we believe that the right approach, combined with technology, can address them effectively.
Digital Transformation Gaps
Approximately 50% of hotels are adopting new technologies, with 43% automating repetitive tasks and 39% upgrading existing systems. Source: workstaff.app
While many businesses are adopting digital solutions, some still struggle with outdated systems and fragmented data. Legacy companies often face chaos when trying to manage their data and create new systems or add features.
Some of the recent examples include clients coming to us to create AI solutions for their services while their data simply was not ready for the advanced tasks. We advise stepping back, communicating with a company objective, and working on keeping the data clean (centralized, structured, and segmented).
When we’re asked to create advanced systems using AI, we always emphasize the importance of organized data. To train AI and build such complicated systems that truly work, you need to start from the very beginning—collecting, storing, centralizing, and organizing it. We encourage our clients to align all departments to work internally on the data so we can create a unified digital system that delivers personalized experiences.
If you’re unsure where to start with your data, we can help. Collecting feedback at various touchpoints along the customer journey is crucial for gaining insights into customer satisfaction and loyalty. Book an IT consultation with us, and our experts will guide you in mapping out a path to get more from your data and build a system that works for your business and team.
Reskilling Staff
The pandemic hit hard in early 2020, especially for the hospitality and travel industries. Even five years later, many businesses are still feeling the impact. Recruiting and retaining skilled staff has become a major challenge post-pandemic.
Reskilling to address technology’s impact is of utmost importance, as about 40% of hotel General Managers place it among their top three workforce challenges.
We strongly believe that adopting the right technology can help. For example, creating an app to train your staff not only saves time but also ensures consistency in learning. AI assistants can also work alongside your team, helping with tasks like recruitment (providing industry insights, crafting emails) and staff training. Imagine having an app dedicated to making your team’s work easier and more efficient!
How Technology Tackles These Challenges and Supports a Customer-Centric Hospitality Culture
Automation, AI, and similar technologies may threaten many. However, the debate about replacing humans isn’t about that—it’s about cooperation and working hand in hand with technology to achieve the highest standards and establish brand-new “golden standards.” Technology is here to assist staff in listening to and collecting customer insights from data.
Let’s review some of our cases to see examples of how technology helps improve customer experience and supports customer service.
Examples of Intellectsoft projects
Property management systems (PMS)
We created a web platform and mobile app that makes managing daily tasks easier and offers extra services to improve residents’ experience. It gives a clear overview of daily activities and helps with managing units and users. Residents can easily book amenities, submit service requests, and report incidents. The platform also includes features for equipment management, key instructions, workflows, and custom permissions. This makes it easier for staff to stay on top of equipment and ensure residents have all the information they need. Plus, tools like announcements, quick votes, a forum, and a community calendar help build a connected and engaged community.
Guest Experience Management App
Our next app helped our client improve their guest experience by replacing printed marketing materials and the need for phone calls with a smart solution. Now, guests can easily order in-room dining, make reservations, and interact with staff— through a simple tablet in their room. The solution includes three parts: a custom in-room tablet with a variety of services, an admin panel for hotel staff and service providers, and a backend system that connects everything together. This approach makes things easier for guests and staff, improving both convenience and efficiency.
Existing Customers First: Building Loyalty with Personalized Touchpoints
Keeping existing customers is not just a strategy; it’s well-known that retaining existing customers is more cost-effective than acquiring new ones. In fact, research shows that it costs five times more to acquire a new customer than to retain an existing one. KPMG named customer retention as the number one revenue driver for the company.
Moreover, a 5% increase in customer retention can lead to a 25% to 95% increase in profits, showing the significant impact loyal customers can have on a business’s bottom line. Retention strategies, like personalized experiences and loyalty programs, can foster long-term relationships and generate recurring revenue, ultimately making them an invaluable part of any business model.
Personalization: How Technology Can Help?
Everyone loves to feel special—it’s part of being human. In hospitality, personalization has evolved from being a luxury to an essential standard. With the right technology to manage your data effectively, you can deliver those “wow” moments that guests won’t forget.
More than half of hotel chains are already using personalization features on their websites, booking platforms, and apps, and another 39% are planning to follow suit soon. They’re tailoring experiences to fit guest preferences perfectly.
Source: Deloitte
How does technology make it happen?
CRM Systems: They help you keep track of guest preferences, booking history, and special requests so you can offer services tailored just for them.
Loyalty Programs: Personalized rewards and offers show your guests that you value them, keeping them coming back for more.
AI Personalization: AI analyzes guest data to predict what they’ll love (from room upgrades to local recommendations) before they even ask.
IoT Gadgets: Smart room features like voice-activated assistants, or temperature controls adjust to your guests’ preferences, making their stay more comfortable.
With tech-powered personalization, you’re building loyalty and maximizing the lifetime value of every customer.
Our Case Study: Smart Hotel Management & Loyalty Program
For one of our clients, we created a smart room solution, complete with a custom IoT system. Guests can use a mobile app to control services, explore amenities, and find resort information-- with a special touch to their suite type. For the client’s entertainment business, we improved their legacy software by running a full IT and code check, fixing issues, and making the system better for customers.
Along with that, we developed a mobile app for the loyalty program, allowing businesses to effortlessly reward their customers and keep them engaged with exclusive benefits.
Our solutions not only helped the client with special experiences for guests; it also improved operations, cutting costs by eliminating inefficiencies. Here's what our experts shared:
"We transitioned away from ESB (Enterprise Service Bus) systems, which previously cost millions, and replaced them with more efficient, self-managed solutions. Similarly, we’ve implemented Device Farms that improved operations and saved resources."
Leveraging Software to Increase Upsell Opportunities
Here are some examples of tech tactics that will help your team sell more and introduce new offerings to existing customers, improve overall efficiency leaving your team grateful:
Dynamic Pricing Algorithms
For finance and marketing teams, manually calculating pricing by segment to introduce your clients can be incredibly challenging. AI-powered tools can strongly optimize these strategies by analyzing your database in detail.
Upselling via Apps
Boosting revenue in the hospitality business often comes down to personalized experiences. Imagine this: a guest books a room, and then your app suggests a spa package or a room upgrade at just the right moment. Later, it nudges them to book a dinner reservation or a guided tour designed to their preferences. With apps offering these personalized recommendations during and after bookings, you’re not just increasing your revenue per guest but also skyrocketing their experience. And you do it in a sustainable way, not by speculating, but by offering what your customers desire based on their previous experiences. It’s a win-win: seamless, helpful, and far from pushy.
Inventory and Resource Management Software
Making every resource count in your hospitality business is key. Inventory and resource management software allows you to effortlessly track everything from linens to room availability, ensuring nothing goes to waste. Having real-time insights to reduce overstock, avoid shortages, and optimize operations assists sustainably keep everything under control and know what you need to focus more. It helps maximize room occupancy by aligning bookings with available resources, ensuring every room and item is used effectively. This approach leads to smarter management, better guest experiences, and a noticeable boost to your bottom line.
Adopting these strategies not only optimizes your operations but also drives business growth. Ready to discover how technology can elevate your goals? We’re here to create a tailored solution for you.
Steps For Implementing a Customer Service Technology Solution
Improving customer service in hospitality doesn’t have to be a daunting task. With the right technology, you can smooth the path of your operations, speed up response times, and elevate the overall guest experience. Here’s where you can make it happen:
1. Understand Your Needs
Start by identifying the challenges your business is facing. Are you struggling to manage high volumes of inquiries, track customer feedback, or personalize the guest experience? Pinpointing your needs will guide you to the best solutions.
2. Pick the Right Tools
Choose technology that aligns with your goals. Look for solutions that are scalable, easy to use, and integrate effortlessly with your current systems. Options like CRM software, live chat tools, or a guest experience app can make a difference.
3. Equip Your Team
Technology is only as effective as the people using it. Train your staff to make the most of the new tools, so they can deliver exceptional service and resolve issues quickly. Confident, well-equipped staff creates happy, loyal customers.
4. Keep Improving
Once implemented, monitor how well the solution works. Are response times improving? Are customers more satisfied? Regular evaluations will help you fine-tune your approach and keep things running harmoniously.
Some Tech Ideas for Hospitality Businesses
CRM Software: Manage customer interactions and preferences.
Guest Experience Apps: Delight guests with personalized experiences right at their fingertips.
Amenity Management Systems: Simplify operations for everything from room service to facility bookings.
Live Chat Tools: Offer instant support and answers.
Social Media Management Tools: Keep customer interactions engaging and organized.
Integrating these strategies will not only improve your customer service but also deliver unforgettable customer satisfaction, loyalty, and, ultimately, your bottom line. Ready to take the next step? Book a consultation with our experts.
Conclusion
To wrap up everything we've discussed, customer satisfaction and experience are at the heart of hospitality. Retaining customers is more than just keeping them around—building strong, long-lasting relationships and consistently meeting their evolving needs. By understanding their pain points and offering personalized solutions, you can inspire loyalty and drive progress. With the right technology and continuous improvement, your business can stay ahead, let go of what no longer serves you, and keep growing.
At Intellectsoft, with over 17 years of experience in software development, our expert team is ready to help. We create everything from mobile apps to full-fledged portals and systems, leveraging the latest technologies like AI, Cloud, and Machine Learning. With deep experience in the hospitality industry, we’re here to craft personalized solutions that bring your business unforgettable customer experience and retain your valuable clients.
Ready to double your revenue and level up your customer retention strategy with personalized technology? Contact our experts, and we look forward to working hand in hand with you to build or revitalize the perfect app or system for you.
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